FAQ

frequently asked questions (FAQ)

  • How long does the journey take from France to England?

    Our pet taxi service from France to England typically takes approximately 6 hours, ensuring a timely and efficient journey for both you and your furry companions.


  • Are breaks provided during the journey?

    Yes, we understand the importance of breaks during long-distance travel. Our experienced drivers will make regular stops along the way to allow passengers and pets to stretch their legs and take necessary breaks.


  • Do you use the Euro Tunnel for the journey?

    Yes, we utilize the Euro Tunnel for our cross-channel journeys between France and England, providing a direct and efficient route for our passengers and their pets.


  • How many passengers are allowed per trip?

    Our pet taxi service can accommodate up to 6 passengers, ensuring ample space and comfort for everyone onboard, including pets and their owners.


  • How many pets can I bring on the journey?

    We welcome up to 4 pets per trip, whether they are dogs or cats, ensuring they travel safely and comfortably in specially designed carriers or cages.


  • What is the total distance traveled during the journey?

    The distance covered during the trip from France to England is approximately 500 kilometers, ensuring a smooth and efficient journey for our passengers and their pets.


  • Is there an additional charge for waiting at the airport?

    No, there are no extra charges for waiting at the airport. We understand that flight schedules may vary, and we strive to accommodate our clients' needs without any additional fees.


  • What happens if I need to cancel my trip?

    If you need to cancel your journey, we offer a hassle-free rescheduling policy. Simply contact us, and we'll be happy to arrange an alternative travel date for you without any fuss.


  • How quickly can I expect a response from your team?

    We pride ourselves on our prompt customer service. You can expect to hear back from us within minutes of reaching out, ensuring that your queries and concerns are addressed promptly and efficiently.


  • What are the documents required for a dog to enter UK?

    Dogs requirements :

    1.  A microchip

    2.  A Pet Passport or Animal Health Certificate for Uk 

    3.  Has been vaccinated against rabies

    4.  A tapeworm treatment administered between 1 and 5
days before travel


  • What are the cat documents required to enter into Uk ?

    Cats Requirements

    1.⁠ ⁠A microchip

    2.⁠ ⁠A Pet Passport or Animal Health Certificate for Uk 

    3.⁠ ⁠Has been vaccinated against rabies


  • How to bring cat into Uk?

    To bring your cat into uk you have only 1 solution that is to book a pet taxi from france to Uk.

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